Effective Date: 01st January 2024
1. Acceptance of Terms
By accessing and using the Things Coffee website (operated by Q Customizer Enterprise) and its services, you agree to be bound by these Terms & Conditions, our Privacy Policy, and all applicable laws and regulations.
2. Registration
2.1 Registration Process: When registering on Things Coffee, you agree to provide a valid mobile phone number for account creation. We use WhatsApp OTP for authentication purposes, eliminating the need for a traditional password.
2.2 Authentication: By using WhatsApp OTP, you acknowledge that the One-Time Password sent to your mobile phone serves as the primary means of authentication for accessing your account and completing transactions on Things Coffee.
2.3 Security: You are responsible for maintaining the security and confidentiality of your mobile phone and WhatsApp OTP. Any actions taken using your mobile phone and associated WhatsApp OTP are considered authorized by you.
3. Use of WhatsApp
3.1 WhatsApp Communication: By registering on Things Coffee, you agree to receive communication, including order updates and notifications, through WhatsApp. Ensure that your mobile phone number is accurate, and you have access to WhatsApp for seamless communication.
4. Use of the Website
4.1 Account: If you create an account on Things Coffee, you are responsible for maintaining the confidentiality of your account information, including your password. You agree to accept responsibility for all activities that occur under your account.
5. Product Information
5.1 Accuracy: We strive to provide accurate and up-to-date product information on our website. However, we do not guarantee the accuracy, completeness, or reliability of any product descriptions, images, or specifications.
5.2 Pricing: Prices for products are subject to change without notice. We reserve the right to modify or discontinue any product without notice.
6. Order and Payment
6.1 Order Acceptance: Your placement of an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or suspicion of fraudulent activity.
6.2 Payment: All payments are securely processed through our trusted payment gateway, Razer Merchant Services. We do not store or process any payment information on our servers.
7. Refund Policy
7.1 Order Confirmation
7.1.1 Confirmation Messaging: Upon placing an order with Things Coffee, you will receive an order confirmation via WhatsApp messaging. This confirmation serves as acknowledgment that your order has been received and is being processed.
7.2 Refund and Cancellation
7.2.1 No Refund/Cancellation After Confirmation: Once you receive the order confirmation via WhatsApp, we regret to inform you that any refund or cancellation requests will not be accepted.
7.2.2 Accuracy of Orders: It is your responsibility to review the order confirmation message for accuracy. If there are any discrepancies or issues with your order, please contact us immediately for resolution.
7.3 Quality Assurance
7.3.1 Quality of Products: We strive to ensure the highest quality in our products. If you encounter any issues with the quality of the items received, please contact us within a reasonable time frame to discuss potential resolutions.
7.4 Contact Information
If you have any questions or concerns regarding our Refund Policy or any other aspects of our Terms & Conditions, please contact us at: +6019-5711333
8. Cashback Rewards Program
8.1 Eligibility and Levels
8.1.1 Eligibility: All registered users on Things Coffee are automatically enrolled in our Cashback Rewards Program.
8.1.2 Levels: Users are assigned levels based on their cumulative order history. The more orders you place, the higher your level, and subsequently, the higher the cashback percentage you can earn.
8.2 Your Rewards Page
8.2.1 Details: For comprehensive information on the Cashback Rewards Program, including specific cashback percentages at each level and the criteria for leveling up, please refer to the “Your Rewards” page on our website.
8.3 Cashback Expiry
8.3.1 Expiry Duration: Each earned cashback reward has a static expiration period specified on the “Your Rewards” page. It is your responsibility to be aware of the expiry duration associated with your cashback.
8.4 Application of Cashback
8.4.1 Automatic Application: Any active cashback rewards that have not yet expired will be automatically applied to your cart during the checkout process for your next purchase.
8.4.2 Usage Restrictions: Cashback rewards cannot be transferred, exchanged, or redeemed for cash. They are intended solely for use on the Things Coffee platform.
8.5 Changes to the Program
8.5.1 Modification: Things Coffee reserves the right to modify, suspend, or terminate the Cashback Rewards Program at any time without prior notice. Such changes will be communicated through our website or other appropriate channels.
9. Shipping and Delivery
9.1 Delivery Policy: Delivery are processed through third party food delivery services: FoodPanda & GrabFood. Kindly refer to respective delivery partners site for their policy.
10. Intellectual Property
10.1 Trademarks and Copyrights: All trademarks, service marks, and content on our website are the property of Q Customizer Enterprise. The use of our intellectual property for commercial purposes without our express permission is prohibited.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Things Coffee and Q Customizer Enterprise shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.
12. Contact Information
If you have any questions or concerns regarding these Terms & Conditions, please contact us at:
Q Customizer Enterprise
+6019-5711333